Customer Satisfaction Liaison
MLO Assistant for Joe Moore
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Jane Needham has been our Customer Satisfaction Manager and MLO assistant reporting to Joe Moore (Branch Manager) with Mountain West Financial since 2017. This California based retail lender is a leading provider of funding within both the purchase and refinance markets for FHA, VA, Conventional and Jumbo Loans.
In the fall of 2013, Mountain West Financial introduced an exclusive home loan program known as CalPATH to benefit CalSTRS & CALPERS retirement fund members who serve our local communities. This program is available specifically for Teachers, Police Officers, Firemen and other Public Employees in California.
Jane is a welcome addition to our team bringing exceptional sales, operations and customer service experience to our management staff. Over the past 20 years she has worked for prominent California lenders such as E'Trade Mortgage, IndyMac Bank, One West Bank and Freedom Mortgage to name a few.
Janes primary responsibility is to ensure that every borrower or potential homebuyer receives "5 Star" customer service and prompt attention from our team members, including the mortgage loan originator (or) CalPATH advisor assigned to service your needs. She is most passionate about working with new and first time homebuyers where her greatest satisfaction and joy comes from helping a young couple or family realize the dream of homeownership.
We are very pleased to have Jane Needham represent Mountain West Financial and the CalPATH – California Public Employee & Teacher Home Loan Program! Jane will be reaching out to you at some time during the home buying or refinance process to insure that you are receiving top notch service and a memorable finance experience from our CalPATH team!